I had a personal experience and I'm curious if this is something pharmacists deal with on a daily basi
I received a discount or "debit" card in the mail for a prescription I refill on a monthly basis. It's not a huge savings, but with this particular drug there is no generic so any little bit helps.
As I went to get the refill, I pulled out my prescription debit card and after what seemed like an eternity, the pharmacy technician finally said my card had expired. Which was strange since the expiration date on the front of the card said expires 12/2014.
Not wanting to hold up the line any longer, I opted to pay full price and contact the prescription card company direct when I got home. The pharmacist and pharmacy technician were extremely nice and assured me I could come back and get a refund on the savings if I worked it out.
When I returned home I called the company, only to find out that indeed my card was still active and should have worked. They recommended I call the pharmacy back and let them know. So I did. I asked for the pharmacist and explained what the company had told me and asked if he could check his computer one last time before I made another 4-5 mile trip to the pharmacy. Again, he was very pleasant, considering I am probably one of many during the day that he has to deal with for a "coupon or discount" card. After checking his computer again he returned to the phone to tell me, "ma'am, I'm sorry, it says your card is expired." At this point I apologize, hang up, and call the prescription card company one last time to tell them how unhappy I am that I am wasting everyone's time and still no savings.
This time I get a different girl on the phone. She assures me my card is still active, but asks if anyone mentioned how the discount card worked. She explained that there is only a certain amount of money on the card and if the Pharmacy doesn't ring it up for the exact
amount, the card won't work.
Looking back I think to myself, that isn't something a pharmacist should have to worry about. And mine was probably one of many "coupons" or discounts a pharmacy has to deal with throughout the day. Don't get me wrong, I like the fact that a company is offering me a discount on a drug that cost me a week's salary. But couldn't they have made it a little more clear on the card? Sure seems like a lot of this could have been avoided.
All this to say - thank you to the pharmacists and pharmacy technicians that not only work hard at counseling patients and helping them manage their medications. But for dealing with all the other stuff that comes along with it. You all deserve a lot of praise for what you do. And from what I've seen, I'm not sure you hear it often enough.
So, a personal "thank you
" from me for all you do!
Kelly Burleson, AHS PharmStat