Well, it’s official. The new year is upon us all and with the changing of the calender many people become motivated to think up some resolutions for the new year. Think of a resolution as a type of goal to accomplish in the coming 12 months. And since I haven’t written a top ten list in quite some time I thought I’d come up with a top ten list of resolutions for pharmacists everywhere. So here ismy top ten list of pharmacist resolutions for the new year. Feel free to leave a comment with any resolution Ifailedto mention in this list.
1. Learn the word no! Every pharmacist in the country (and every technician for that matter) needs to learn the word no. It is the single most important word a pharmacist must learn. Whether you are telling a patient they can’t get their Vicodin refilled two weeks early or telling your employer you can’t come cover that last minute opening because you have plans with your spouse simply learn to just say no. I’ve mentioned the importance of this word before but it is worth repeating!
2. Don’t take things personal. I’m guilty of this one. If a patient is being a royal pain in the butt it usually just means that person is like that to everyone. Whether they are simply jerks, or having a bad day, or coming to see you after a fight with their spouse, or sick, or coming to the pharmacy to get away from their hyper kids something has probablygiven those customers a foul mood before they evencome in to see you at the pharmacy. I’ve made the incorrect assumption that “they can’t possibly be this big of a jerk so it must be me” which is a completely false assumption. It is better to not let customers, bosses, or co-workers that irritate you get under your skin. I know that isn’t easy but it is worth a try.
3. Don’t take any crap. This may seem to contradict resolution #2 but it really doesn’t. Just because you are doing a job and you are dealing with patients who are considered customers doesn’t give them free rein to say or do anything they want to you. Cursing, threatening, or any other kind of inappropriate behavior shouldn’t be tolerated. If a customer crosses the line with you or a co-worker then tell them to find another pharmacy. Taking a zero tolerance policy and being consistent with that policy will let the customers know they are responsible for their actions and that the pharmacy staff is still in charge.
4. Appreciate your technicians. One of the biggest mistakes a pharmacist can make is to take their pharmacy technicians for granted. Whether that means helping them with a project, buying the occasional lunch, or simply thanking them do whatever it takes to make sure they know you appreciate their efforts. And a big part of resolution #3 is also sticking up for your technicians in situations where customers and patients cross the line. Always appreciate what technicians do to help you with your work.
5. Get involved. I think a major source for many of the problems within the profession of pharmacy stem from the fact that many pharmacistsdon’t getinvolved. If you have the time to get involved in your local or state pharmacy organizations then do so. If a piece of legislation is brought up in your state that isn’t favorable to pharmacists then write your representatives or state board of pharmacy members and let them know what you think. And if you don’t have time to actively become involved at least pick a couple of pharmacy blogs or news sources and read them regularly to keep up with developments that affect the profession. Keep up with the developments that impact the profession of pharmacy!
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