Darius Randeria R.Ph ; BPharm (London) ; M.R.P.S
Vice President, Staffing
Earlier we posted a "Dear Doctor" letter to see if you could add or change anything in the letter - what would it be? We appreciate your feedback so we decided to do the same thing with a "Dear Patient" letter.
If you could write a letter like this, what would you add? What would you take out?
I just thought I would write you a few lines outside of your visit to pick up your medications. We don’t seem to have enough time to talk these days, so I thought I would write. I remember when we first met. Your whole family had been sick and you came in to ask for advice. I gave you some medications over the counter and you were much better the next day.
The job has changed a lot. I just don’t get as much time with you as I did before and you don’t come to see me as much when you are feeling sick. That’s a shame because I can often help you or let you know what you should do.
I saw your son the other day. He has really grown. We were chatting about his choice of majors. He was asking what was required to become a pharmacist. Apparently, he didn’t realize that the training was so long. He seemed a little puzzled as to why it should be so tough. I told him about what areas we were trained in and he seemed amazed. I had to laugh, he said,” Wow, I didn’t know pharmacists did all that, I just thought they filled prescriptions and counted pills”. I gave him my card and told him that if he ever needed advice or was feeling sick, he could come in any time, no appointment needed. He was on the way to the doctor for a flu shot. I went ahead and gave it to him so that he wouldn’t have to wait.
It dawned on me as he left that the reason that we see less patients needing advice is that many don’t view us that way anymore. Their parents did, but the kids don’t remember the days of the neighborhood pharmacy where everyone in town knew the pharmacist.
What do you think we could do to get you all to change your minds? I was thinking that a national television campaign would be a start. A short piece reminding everyone who we are and what we do.
I also wanted to ask you a couple of favors.
We look at all your medications when we dispense a drug. If your meds are at a different pharmacy, then we can’t do that and nor can the other pharmacy. Try and keep everything in one place, then you will be safer.
We get so busy these days. If you have a refill, please give us a couple of days notice if you can. If you forget, don’t worry. We’ll take care of you either way but you may have to wait longer and who wants that?
If your insurance changes, let us know ahead of time. The best time to let us know is when you go to fill your next prescription. If it is a refill, give us a call or come in to the pharmacy with the new card before we fill it.
Please ask any and all questions that you can think of about your therapy. That is what we are here for.
I hope to see you soon.