In the world of pharmacy technicians, credentials are important. Employers need to know you possess the competencies critical to performing the job. However, in today’s competitive market, competence combined with soft skills, are what make a standout candidate. What Are They? Soft skills, or Emotional Intelligence, is essential in a rapidly growing industry like pharmacy. A person’s Emotional Intelligence, often referred to as their EQ, is a good indicator on whether a person will be successful as a pharmacy tech, whether they will promote, and how they will fit in with the pharmacy team. Those Soft Skills, include:
  • Effective communication
  • Reliability and timeliness
  • Conflict resolution
Maybe you’re a reliable person, but you have limited experience interacting with people in a work environment. There are ways to raise your EQ game, even before starting the job. You can practice a variety of soft skills in your daily life. This allows you to easily transition those skills into the workplace.  Why They Matter So, why do these soft skills even matter? Foundational soft skills can mean the difference in a customer taking their medication correctly, or contacting the pharmacy when they have questions. During the course of the day, a pharmacy tech will deal with a wide array of people from different cultures, backgrounds and education levels. A good pharmacy tech must possess the ability to explain technical information and instructions in a way that each person can understand. Pharmacies are busy places. Good pharmacy techs must have the ability to efficiently multitask while also maintaining accuracy in dispensing medication. Soft skills such as reliability and thoroughness are essential. Finally, pharmacy techs must have interpersonal skills to build trust with pharmacy patients. Patients may have to explain deeply personal information. It’s important they feel secure in your ability to keep their information confidential.  Wrapping Up As the pharmaceutical industry grows, so does the need for pharmacy techs. However, in order to stand out from the crowd, when you’re on the job hunt, you must showcase your soft skills to potential employers. Nowhere is this more important than in the interview. During the interview process, it’s important for you to answer questions to highlight your competencies as well as your interpersonal skills. The interviewer needs to know you can perform the tasks required and develop rapport with customers and coworkers. Remember, companies want to make sure a candidate isn’t just qualified, but also a good fit with their pharmacy team. This helps limit turnover, which can be time consuming and costly for employers. Knowing how to integrate soft skills into your work is beneficial, not just for the employer, but for you as well. Understanding the importance of soft skills enables you to chart a course of consistency and growth in your career. When employees are engaged in the workplace, job satisfaction increases, creating a win for employer, employee and customer.