Tips To Improve Your Phone Etiquette
As a Pharmacist or Pharmacy technician, you know that most of your day is spent answering the phone while taking care of patients in person. It’s easy to feel frustrated and lose some of your pep when it’s busy, but being courteous on the phone leaves a lasting impression on your patients! Here are some ways to improve your phone etiquette!
Now, this doesn’t mean jump for joy and be overly happy and excited on every phone call. This means smile while you’re talking to them, because a smile can be heard in the inflection of your voice over the phone.
Ask To Put Them On Hold
Rather than saying, “Hi, this is ______ please