When it comes to owning or managing a pharmacy, success stories should influence your behavior. After all, your pharmacy is part of a massive industry with a lot of different players and influencers. Here are 5 things that successful pharmacy owners do differently than others:
- They set specific, tangible goals:
Attainable goals, followed by rewards upon completion, help drive performance for you and your staff. Make sure each goal is measurable and has a deadline. Understand that goals will determine your destination, so you should have a multiplicity of goals throughout the organization.
- They recognize their limitations:
The key to this tip is to become a master delegator. Now, you’re free to do more important work, such as building the business bigger and more profitable. This also plays a part in the hiring process. Recognize where you lack skill, and make hiring decisions around the deficiencies in your staff in order to best fill the gaps.
- They know the importance of quality training and motivation:
Training shouldn’t stop after the hiring period for a new employee. You, as a leader, should be training each and every person constantly. By nipping problems in the bud, you’re able to avoid having a staff with bad, hard-to-break habits. This also means training team members on how to properly inform and educate patients about how they can feel better, live longer and become more energetic.
Motivating your team members is just as important as training. Learn what makes your team tick and what gets them to willfully attack problems and achieve goals. Some motivation tools include recognizing individuals, being kind, having clear communication and offer incentives.
- They value workplace culture:
You should create a workplace environment where the best want to come work. This means having a healthy balance of culture and high performance. When an outsider sees happy employees and a growing pharmacy, you will be high on the most wanted list!
- They take chances:
Set out to attain at least one big, audacious goal each year. Failure happens, but the innovative thinkers care about results, not the what-ifs. Stretching your limits creates growth in three areas: personally, professionally, and internally. Personally, you’re taking a risk. You’re able to identify that, but you’re comfortable with the possibilities. Professionally, you’ve got an opportunity to grow your business. Finally, internally, your employees see that you’re not afraid to take chance. When they see a fearless leader, they’ll be more inclined to follow.
Success comes with careful planning and strategy. With these five tips, you can start your pharmacy on the right path to success! Have you implemented any of these tips into your pharmacy and found success?