As a pharmacist, you are bound to encounter an angry physician at some point in your career. While this could be a stressful and upsetting situation, it’s important that you’re prepared to handle it! Here are some tips to remember for when this happens:
When a conversation gets heated, it’s easy to let your emotions take control. When you start to feel like you’re getting emotional, stop and take a step back. Lashing out will only make the situation worse. Instead, stay calm and keep your voice at a normal level.
Understand that, like you, physicians are under a lot of stress. You two are ultimately on the same team and only want the best for your patients, so make that abundantly clear during the conversation.
Establish Common Ground
This is your chance to get on the same level and really connect with physician. You can do this by acknowledging the stress everyone is under or telling them that you’d like to calmly discuss the issue and get it resolved as quickly as possible.
Before your meeting even starts, it might be smart for you to clarify and know your position in your own mind. What has upset you? What kind of resolution are you looking for when you talk to the physician? When you go in knowing exactly why you are upset or what the issue is that needs resolving, it will only set you up for success.
Keep Your Body Language In Check
Like any professional conversation, you should be aware of your body language. Crossed arms and legs make you seem closed off and uninviting. Make sure your posture is good and that you are giving off the feeling that you are open and ready to find a solution!
If your face-to-face meeting failed to resolve the issue, reach out human resources or your supervisor to see what action should be taken next. This step should only be taken after you try to meet in person.
Have some alone time before the meeting and go over how exactly you want this meeting to go and how you want it to resolve. Have you ever been in a situation like this? If so, how did you handle it?